Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.Main Tasks And ResponsibilitiesHuman resources management: direct responsibility of the Technical Support Team and responsibility of the Technical Centers work.Technical Support Service costs/revenues reporting. Responsibility of the economics management.Follow a complete project from the order to the customer handover and coordinates and controls CISA Technical Centers.Train the CISA Technical Centers about CISA products configuration, installation and customers management.Provide technical solutions, how to interact with the customers and best practices to Technical Support teams.Support, with the Technical Support Team, the Sales teams by providing the devices list, to better match the customer requirements.Apply structured problem-solving techniques to determine root cause(s) and possible corrective actions.Key CompetenciesHave the ability to support and coordinate technicians.Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.Willingness to travel at short notice mainly in Italy, but also abroad.Skills in assertive communication and open mind and behavior in stress situations.High level electronic and informatic knowledge.Basic electric knowledge.Basic ethernet network knowledge.Basic mechanical knowledge.QualificationsBachelor Degree or University Degree in Electronic/Informatic.English language fluency (mandatory).IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).Experience in Technical Support/After Sales.
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