Record, track, and prioritize support requests in the ticketing system. - Diagnose and resolve hardware, software, and network-related problems for end-users. - Assist users with software installation, configuration, and troubleshooting. - Collaborate with higher-level support teams for complex software-related issues. - Manage user accounts, including password resets, access permissions, and account creation/deactivation. - Perform routine maintenance on desktops, laptops, printers, and other peripherals. - Maintain and document troubleshooting steps and resolutions for recurring problems. - Communicate technical information effectively to non-technical users. - Collaborate with other IT support levels and teams for issue resolution. - Provide basic IT training and orientation to new employees. - Ensure compliance with IT policies, procedures, and security protocols. Qualifications: - High school diploma or equivalent; additional technical certifications a plus. - Proven experience in a Level 1 IT support role at least 1-2 years. - Strong problem-solving skills and attention to detail. - Excellent communication and customer service skills. - Basic understanding of networking concepts and operating systems. Job Types: Contract, Full-time Contract length: 12 months Salary: €2,600.00 - €2,800.00 per month