Job Purpose
The Mixing Machine Specialist ensures high-quality technical support for tintometric machines, resolving software issues and coordinating complex repairs. They play a key role in successful installations and customer training. Additionally, they maintain accurate administrative records and support internal teams. Their mission is to guarantee operational excellence and customer satisfaction.
Key Activities & Accountabilities
- Customer Technical Support (Top Priority): Handle incoming calls from customers experiencing issues with tintometric machines. Diagnose and resolve software-related problems directly. Coordinate with external providers for complex or hardware-related issues. Ensure proper follow-up until the issue is resolved. Keep all machines connected to internet.
- Installations and Training: Oversee and support new machine installations. Provide technical training to customers on machine usage and maintenance. Ensure successful onboarding and customer satisfaction.
- Administrative Tasks: Keep the machine census updated in SAP. Respond to internal requests from the sales team. Prepare technical reports and maintain documentation of interventions.
Level of Autonomy
Only can take decisions about his/her own daily assigned tasks.
Job Requirements
Education & Experience
Technical high school diploma / Bachelor or similar fields. In-depth knowledge of the market and the products. 3/5 years of relevant experience in painting General Industry or other manufacturing business.
Soft & Technical Skills
Proactiveness; good Office knowledge; strong software troubleshooting skills; excellent communication and customer service skills; ability to work independently and stay organized; ability to work under pressure; teamwork skills; good English; Spanish is a plus; Experience with SAP is a plus.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 53142
#J-18808-Ljbffr