The Grand Hotel Castrocaro Long Life Formula, with 104 suites and Penthouses is the ideal destination to reconnect with an intimate and personal timeaway from the daily hustle and bustle, is looking for a talented Front Office Manager to join our team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.
He/she is passionate about service and willing to grow professionally.
He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.
Reports to General Manager
Main duties & responsibilities:
Fulfil Front & Back Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
Responsible for cash accounting (payment of guest bills)
Communicate all relevant guest and group activity to proper internal parties.
Anticipate Guests' needs and handle Guests' complaints.
Supervise team member.
Requirements:
Hight standards of service
– Fluent in English and Italian; third language preferred;
At least 5 years of experience within the same role in a luxury environment.
– Effective communication;
– Emotional intelligence;
– Collaboration;
– Drive results;
– Adaptability;
– Global perspective;
Benefits:
– Seasonal or Annual Labour contract according to C.C.N.L. Settore Turismo
– Learning & development activities;
All meals provided.
Accommodation provided for not residents.
Career opportunities within Longlife Formula Team.
Please send mail to :
Contratto di lavoro: Tempo pieno, Tempo determinato
Durata contratto: 12 mesi
Retribuzione: €1.800,00 - €2.100,00 al mese
Benefit:
* Alloggio
* Cellulare aziendale
* Orario flessibile
Esperienza:
* addetto/a assistenza clienti: 5 anni (Obbligatorio)
Lingua:
* inglese (Obbligatorio)