As a seasoned professional, you will have the opportunity to take on the role of a Field Service Engineer in our dynamic team.
We are currently seeking an exceptional individual who can conduct service, repair and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Your ability to diagnose system failures and determine the most cost-effective solution will be crucial in this role.
In addition to providing technical customer support, you will be responsible for escalating complex issues to greater levels of technical support or quality reporting systems. You may also develop new customer service/product agreements and respond to customer support calls within an assigned territory.
The ideal candidate will possess strong analytical skills, critical thinking and problem-solving abilities, as well as excellent communication and interpersonal skills. The ability to work autonomously while being a team player is essential.
Joining our team will provide you with the opportunity to be part of a collaborative environment that values continuous improvement and teamwork. You will work alongside a talented group of professionals who share a passion for delivering results and making a meaningful impact.
Key Responsibilities:
* Provide Technical Customer Support
* Conduct Service, Repair and/or Installation of Products or IT Solutions
* Diagnose System Failures and Determine Cost-Effective Solutions
* Evaluate Complex Issues and Escalate to Greater Levels of Technical Support
* Develop New Customer Service/Product Agreements
Requirements:
* Bachelor's Degree in Engineering or BiotechTechnical/Electronic Secondary School Diploma
* Proficient English Skills
* Good Communication and Interpersonal Skills
* Ability to Work Autonomously
You will be working in a leading global company that prioritizes employee development, growth and success. Our dynamic team shares a passion for innovation, collaboration and delivering outstanding results.