_The _Front Office Agent role_ _is the point of reference for welcoming customers and providing them with all-round support during their stay._ - In performing his/her role, the FOA is responsible for:_ - Welcomes and registers all customers, paying close attention to their requests and respecting the procedures of the Leading standards._ - Ensures that all customer information is present in the computer system._ - Always displays a courteous, professional and warm attitude towards customers, _ - is responsible for the management of the cash fund and performs continuous checks on it._ - Has a comprehensive knowledge of the rooms, the various services offered to customers, rates and dates of availability._ - He/she is familiar with all current promotions, customer loyalty programmes, the hours of the various outlets, hotel events, etc._ - Diploma/Degree/Master's degree in Hospitality (or equivalent);_ - Excellent knowledge of ENGLISH, both written and spoken (knowledge of additional languages is a plus);_ - Previous work experience in the Luxury Hospitality, Hotel, Spa or Tourism sector, _ - Kind and courteous, organised, Sensitivity in listening to customers and anticipating their needs. Confidentiality and security of customer information;_ - Client Oriented! fundamental skill for this role_ - Problem Solving, Ability to work in a team_ - Knowledge of the main management software, preferably knowledge of EricSoft (Zucchetti)_ - Residence/domicile in the province of Siena, with knowledge of Tuscan and Sienese points of interest in order to best advise guests, is an asset._ - Location and type of work:_ - The activity is intended to be in presence._ - Type of contract: Fixed-term, possibility of evolving to permanent, full-time._ Job Types: Full-time, Temporary Contract length: 9 months