STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference. Verifichi che le sue competenze e la sua esperienza corrispondano ai requisiti di questo ruolo, quindi si candidi con il suo CV qui sotto. As a Customer Care Intern for the Direct Consumer for the UK market, you will be part of the Customer Care Center in our HQ in Castelfranco Veneto for a six-months internship, to handle written end-consumer inquiries at the various contact points. Key Responsibilities The resource assigned to the role will be supporting the team in: Pre-sales customer support via email and live chat to guide the user in choosing the most suitable product and make the buying experience more effective; Post-sales customer support via e-mail and live chat to check any issue related to the order (contacting warehouse and couriers if necessary) or to the product; Management of B2C contacts in the various marketplace platforms, in compliance with KPIs; Supportin the processing of product returns and replacements; Supportin the collection of complaints and claims; Supportin the management of reported problems and share them with the various company departments Skills & qualifications Advanced working proficiency of English is required, both spoken and written Professional proficiency in German/French and Italian is considered a plus Time management skills Good use of PC. SAP/SALESFORCE knowledge is a plus Strong speaking and communication skills Ability to listen and empathize Problem-solving skills Mindset and intrapersonal skills Service and service-oriented mentality, in particular towards private customers Willing to gain experience in the customer service area Sales aptitude and reliability Ability to communicate and present on various channels Structured, organized, and able to manage complex processes Are you curious about our values? xivgfpx Explore them here! Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.Lgs. 198/2006).