About the Role
We are seeking an AI Knowledge & Data Lead to build and manage our internal knowledge ecosystem and enable AI-driven workflows across the company. This role will curate, structure, and maintain the organization’s critical knowledge (policies, SOPs, playbooks, marketing materials, training assets) and transform it into an AI-ready database that powers staff efficiency, decision‑making, and creative output.
This is a mid‑level role that blends knowledge management, data structuring, and applied AI. The AI Knowledge & Data Lead will work closely with the Head of Technology & Systems, while partnering across HR, Operations, Marketing, and Retail teams.
Key Responsibilities
Knowledge Base & Data Structuring
* Build a centralized knowledge repository covering SOPs, HR policies, training manuals, operational guidelines, and marketing materials.
* Define and maintain taxonomy, tagging, and metadata standards to ensure information is organized, searchable, and AI‑ready.
* Continuously update and refine the knowledge base to reflect business changes.
AI Enablement & Tools
* Integrate the knowledge base into AI copilots/chatbots for internal use (staff self‑service for HR/ops, marketing content generation, sales enablement).
* Pilot AI‑driven applications such as:
o Internal HR/ops Q&A assistant.
o Marketing draft generator trained on brand tone & assets.
o AI‑assisted training and onboarding modules.
* Evaluate and manage AI tools/vendors for company‑wide adoption.
Cross‑Functional Collaboration
* Partner with HR to digitize policies and training content.
* Partner with Marketing to structure brand libraries, content assets, and campaign archives for AI re‑use.
* Partner with Ops/Retail to capture frontline SOPs and best practices.
* Work with Data & Analytics Manager to align structured knowledge with reporting/data pipelines.
Governance & Training
* Ensure compliance, version control, and accuracy of knowledge assets.
* Train staff on effective use of AI tools and knowledge systems.
* Establish workflows for content approval and updates.
Key Outcomes (12 months)
* Live central knowledge hub with 80%+ of business‑critical SOPs, policies, and materials digitized and searchable.
* AI‑enabled internal assistant for HR/ops Q&A and marketing support.
* Reduced duplication and manual effort across departments through structured knowledge reuse.
* Staff adoption of AI tools with clear governance and measurable productivity impact.
Candidate Requirement
Experience:
* 4–7 years in knowledge management, business analysis, digital transformation, or AI/automation roles.
* Proven track record in building internal knowledge bases, document management systems, or similar.
* Familiarity with AI/LLM tools (ChatGPT, Claude, custom copilots, embeddings, RAG).
* Experience collaborating across HR, Ops, and Marketing is a plus.
Skills & Competencies:
* Strong documentation, structuring, and information management skills.
* Ability to translate unstructured content into organized, AI‑usable datasets.
* Practical understanding of AI tool integration (e.g., Notion AI, custom chatbots, workflow automation).
* Project management and stakeholder engagement skills.
Character:
* Detail‑oriented yet able to see the bigger picture.
* Curious, proactive, and adaptable to fast‑changing technology.
* Strong communicator, able to simplify complex concepts for non‑technical teams.
Why Join Us
* Build a first‑of‑its‑kind role in a fast‑scaling group spanning beauty, wellness, retail, and e‑commerce.
* Directly shape how AI is adopted across multiple brands and functions.
* Opportunity to create a long‑lasting knowledge asset that multiplies productivity company‑wide.
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