Ph3Operations Manager, Artificial General Intelligence Data Services /h3 pJob ID: | Evi Technologies Limited /p pAI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human‑technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. /p h3Key job responsibilities /h3 ul liDevelop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities /li liSet the vision, direction and culture of the teams by managing individual and team performance expectations and goals, monitoring real‑time service levels and schedule adherence, and holding the teams accountable to meet and exceed performance targets /li liCollaborate with internal partners to build input‑focused operating plans for achievement of key measures /li liCreate a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice /li liDevelop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience /li liImplement bar‑raising programs aimed at hiring and developing top talent and build the career development road‑map for site operations teams /li liInspire front line teams to go beyond the standard “call of duty” to find creative solutions for our product issues; encourage risk‑taking and advocacy on behalf of product teams /li liCreate closed‑loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools /li liWork with finance operations leadership team to develop, support, manage the annual expense budget and build collaborative relationships with partner organizations /li liResponsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of /li liFoster a work environment that respects and is responsive to the needs of a diverse staff /li liAchieve site‑wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics /li liBuild partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration /li liImprove the experience of the data associates managers as measured by improvements in attrition and employee engagement surveys /li liWork with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes /li /ul h3A day in the life /h3 pOps Manager is accountable for the overall direction and operations of the London site, creating a culture of customer obsession, high performance and high quality throughput. With team managers as direct reports this role enables the achievement of service levels, performance cost goals and successful program implementation. /p pYou work in an ever‑changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are able to balance strategic thinking with detailed execution and solid cross‑functional collaborative results‑oriented work. /p pThis position involves regular communication with senior management on project status and risks. People Management, cross‑team coordination, project management and executive presentation skills are essential. /p h3About the team /h3 pWe are building the speech and language solutions behind Amazon Echo and other Alexa‑enabled products and services. ADS’ mission is to provide high‑quality labelled data for AI/ML technologies. /p h3Basic Qualifications /h3 ul liBachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field /li liExperience in people management /li liExperience in a management role in a technical/customer service/data operations environment /li liExperience in creating and contributing to strategic planning processes /li liExperience in managing cost center /li liExperience in leading large teams to high levels of performance /li liExperience in developing future leaders and creating tailored succession plans /li liExperience as a project owner / sponsor for strategic step change initiatives and enabling innovative thinking in project teams /li liExperience working on MS Excel, analysing data and presenting to senior management /li /ul h3Preferred Qualifications /h3 ul liExperience that includes strong analytical skills, attention to detail, and effective communication abilities /li liExperience hiring and growing top talent /li liMaster's degree /li liExperience in leading speech data operations /li liDemonstrated passion and obsession for customers while maintaining a lean, highly productive operation /li liExperience in building a culture of empowerment, accountability and continuous improvement /li liHas relentlessly high standards /li liProven ability to think strategically, but stay on top of tactical execution /li liExpects and requires innovation of her/his team and creates an environment that fosters creative thinking /li liExcellent verbal and written communication skills across all organizational levels /li liProven ability to make and implement decisions /li liDegree in management or linguistics field desirable /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult to know more about how we collect, use and transfer the personal data of our candidates. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p /p #J-18808-Ljbffr