ESSENTIAL DUTIES AND RESPONSIBILITIES
* Sales Support
* Provide outstanding customer support by efficiently coordinating and answering customer questions regarding order status, stock availability and pricing
* Develop basic technical knowledge of products and procedures and be able to provide 1st level of technical support
* Create new customers accounts and update existing customer accounts in database
* Update CRM with relevant information
* Support quote process using our CRM system
* Manage public and private tenders
* Perform local purchasing for third party and or office material
* Manage back orders and billing disputes
* Manage customer inquiry cases and complaints in our CRM system
* Perform credit collection
* Comply with defined standard operating procedures, safety regulations, and quality certificates
* Bring Voice of the Customer to all relevant Gilson departments to ensure customer satisfaction
* Service Support
* Pipette after-sales management (quote, restart, invoicing)
* Organize work trips for Service Technicians. Support the planning and invoicing of on-site services
* Support the customers, sales managers, and the service teams for on-site interventions
Support activities that are not listed but are in its nature similar to those listed above, based on business requirements or requested by management.
JOB REQUIREMENTS
EDUCATION
* Post Graduate School
WORK EXPERIENCE
* 1 year experience in similar position
SKILLS OR KNOWLEDGE
* Customer focused
* ERP sales and distribution module & CRM expert use
* Ability to create seamless relationship with customers to increase their loyalty to Gilson
* Expert in Office Suite
* Computer operation / data entry skills
* Excellent typing skills
* Proficiency in English (read, write)
PHYSICAL ABILITY
* Requires good or corrected vision
* Ability to communicate verbally
OTHER
* Regular attendance and punctuality
* Ability to work well with others
* Ability to acquire new skills and to accommodate change in the workplace
* Ability to work in fast-paced environment
* Excellent organization skills
* Job Types
* Full-time, Temporary
Contract length : 9 months
Pay : €1.00 - €2.00 per year
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