PpJoin beqom - where tech meets impact /p pAre you an experienced Customer Success Specialist who can combine strategic thinking with hands-on delivery in a fast-paced, collaborative environment? /p pbeqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fueled by beqom pay intelligence. /p h3The Role /h3 pAs a Customer Success Specialist, you will help customers maximize the value of beqom’s solutions. You will manage a portfolio of clients, guiding them from onboarding through long-term adoption while building strong partnerships that drive satisfaction, retention, and growth. /p pWorking closely with internal teams, you will ensure customers achieve their desired outcomes and have an excellent experience with our platform. /p h3What will you be doing? /h3 h3Customer Success Lifecycle Management /h3 ul liManage a portfolio of customers and act as their trusted advisor. /li liDefine and track Key Success Metrics (KSMs) and maintain Success Plans. /li liMonitor product adoption and customer health to identify risks and opportunities. /li liDrive initiatives that improve customer satisfaction and retention. /li /ul h3Onboarding Escalations /h3 ul liPartner with implementation and support teams to ensure smooth onboarding. /li liAct as the main contact for complex issues or escalations. /li liCoordinate with internal teams to resolve issues and manage customer expectations. /li /ul h3Insights Continuous Improvement /h3 ul liMonitor Service Level Agreements (SLAs) and communicate performance to customers. /li liUse CRM data and usage insights to proactively manage accounts. /li liShare customer feedback with Product teams to improve solutions and the overall experience. /li /ul h3What are we looking for? /h3 ul liProven experience in Customer Success or Customer Support, preferably in a B2B SaaS or enterprise software environment /li liStrong communication and relationship-building skills /li liAbility to manage multiple priorities in a fast-paced environmentAnalytical, solution-oriented mindset /li liFluent in English /li /ul h3Nice to Have /h3 ul liExperience with Compensation Management, HRIS, or Financial Systems /li liFamiliarity with Cloud/SaaS platforms, Microsoft Azure, or ITIL /li liAdditional European languages (e.g., French) /li /ul h3Why join us? /h3 ul liYour career, your design. Unleash your ambition in our dynamic, autonomous environment. /li liDrive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work. /li liBelong to something bigger. Collaborate with a passionate, diverse and talented team around the globe. /li /ul /p #J-18808-Ljbffr