Role Overview
We are seeking an experienced Digital Customer Engagement Manager to support our project with SAP. The successful candidate will be responsible for supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services.
Key Responsibilities:
* Supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
* Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
* Supporting in de-escalations of critical customer situations
* Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
* Contributing to customer release and maintenance activities
* Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
* Executing and supporting problem management and continuous improvement
* Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
* Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime
Requirements:
* Technical expertise in SAP Basis area with minimum of 5 years of experience
* Good understanding & hands-on experience required in HANA database
* Experience in SAP Upgrade & Migration (OS/DB) is mandatory
* Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus
* Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed
* Italian - C2 or Native Level speaker
* English - B2 and above
Work Experience:
* 5 - 6 years' experience with multi-national software/IT organizations
* 5 years of SAP Basis S/4HANA knowledge
* 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management)
About Us:
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
We value employee recognition and respect, being a certified great place to work and a top employer in 17 countries. We are committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification.