Salesforce Service Experience ProfessionalLocation: Padova (HQ) – Hybrid, Tempo pieno.We are looking for a Salesforce Service Experience Professional eager to grow across Customer Care, AI and Backline reporting to the Customer Care Coordinator and working closely with developers, analysts, and the Digital Transformation Coordinator.What You'll Do Experiment with Artificial Intelligence tools and capabilities to identify practical, value-adding applications for our Customer Care and Service Console processes.Support AI discovery initiatives: test new solutions, assess feasibility, and help guide adoption within the team.Act as Junior Product Owner for the Service Console: maintain and prioritize the backlogdefine clear requirementsvalidate new featurescollaborate daily with developers and analysts ????Own and manage the backline process: investigate cases, validate bugs, and coordinate Jira tickets until resolution.Monitor performance and prepare reports with relevant insights.
Mandatory Salesforce Service Cloud hands-on experience.Familiarity with AI terminology, processes and applications.Strong analytical and problem-solving skills.Ability to prioritize backlog tasks.Ability to interpret application logs and reporting tools (Salesforce Dashboards/Reports, Tableau, Jira reports, etc.).
English fluency – C1 level.
Preferred Familiarity with other Salesforce modules (Sales, Commerce, Marketing Cloud).
Knowledge of Agile Methodology.Background in change management and technology adoption.Additional languages are considered a strong plus.
Seniority.Stage Entry level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at Safilo by 2×.
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