Work in portugal - customer operations/italian market (accomodation from day 1)

Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Genova, Metropolitan City of Genoa, Italy

Job Openings Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

About the job Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)Want to Relocate to Portugal? Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo. We are looking for Italian-speaking talents who want to build a career in Customer Operations &International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without AccommodationOption 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month
Includes:

Monthly holiday & Christmas allowances

Meal allowance (7 per working day)

Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)

Health insurance from day one

Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month
Includes:

Higher base salary (no apartment benefit)

Monthly holiday & Christmas allowances

Health insurance from day one

Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance. xivgfpx

Want to apply or learn more? Feel free to message me!

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