Reliability Operations Senior Specialist
Sisal Group S.p.a
Sport, giochi, hobby
Specialista Senior / Project Manager
About us:
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars. Our brand embodies innovation and ambition, with significant growth potential in a dynamic market.
What you’ll do:
* Join the Operations Reliability & Security team, contributing to the observability and stability of critical IT services.
* Support the Incident Management process (24/7 on-call rotation), actively participating in war rooms and root cause analysis.
* Ensure real-time monitoring and troubleshooting using tools such as Splunk, Dynatrace, and CheckMK to detect and analyze incidents, anomalies, and performance issues.
* Identify and implement workarounds to quickly restore service availability during critical incidents, minimizing business impact.
* Collaborate with application and infrastructure teams to identify and resolve performance bottlenecks, driving continuous improvements.
* Perform trend analysis on system and application performance, identifying patterns and proposing proactive measures to optimize reliability.
* Lead and manage the Problem Management process by tracking follow-ups, prioritizing issues, and ensuring timely resolution through structured reports.
* Write detailed incident reports for major incidents, documenting impacts, root causes, resolution actions, and follow-up measures.
* Work closely with cross-functional teams to ensure a structured approach to problem resolution and continuous service improvement.
What you’ll bring:
* Proven experience in reliability operations, application monitoring, or IT incident management within a high-availability environment.
* A degree in Computer Science, Engineering, or a related technical field.
* Strong expertise in observability tools (Splunk, Dynatrace, CheckMK) and log analysis platforms.
* Knowledge of IT infrastructure components, including cloud environments, containerized applications, and networking principles.
* Ability to analyze performance trends, detect anomalies, and propose actionable solutions.
* Experience in Incident and Problem Management, with a structured approach to troubleshooting and root cause identification.
* Strong collaboration and communication skills, ensuring alignment between technical and business teams.
* A proactive mindset, focusing on continuous improvement and operational excellence.
* Fluency in English and Italian is required, with strong written and verbal communication skills.
Why choose us:
* Permanent contract with Hybrid Work.
* Supplemental Health Insurance.
* The option to join our company share saving scheme.
Choose us also for:
* An inclusive work environment and participation in all our initiatives focused on Diversity & Inclusion.
* Well-Being Support: online meditation courses, medical online services, and counseling with certified psychologists and coaches.
* Learning and Development: access to a platform with training courses, workshops, conferences. Exploit our FlexiLearning program, dedicating at least 4 hours per month for your professional growth.
* Parental Leave Packages: additional support for you, your children, and financial aid for mothers.
Much more about us:
* Visit our blog Inside to hear directly from our employees: Inside.
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are core values. We welcome candidates regardless of age, culture, religion, ethnicity, sexual orientation, gender identity, or expression.
#J-18808-Ljbffr