WHO WE ARE LOOKING FORAs a Product & Process Quality performance specialist, you will be responsible for the end-to-end quality performance of Iveco Bus vehicles. Your role will be strategic in analysing data from warranty, anticipating risks, managing recall campaigns, and improving interaction processes with Body builder across Iveco network. The Product & Process Quality Performance Specialist has as primary functions : Analysis & Reporting : utilize warranty and manufacturing quality data to identify emerging issues, detect trends, and ensure consistency of quality indicators. Body Builder Quality Management : manage, monitor, and improve the quality performance and process maturity of body builders. Recall Campaign Management : prepare, present, and oversee recall and service campaigns to senior management. MAIN RESPONSIBILITIESThe Product & Process Quality performance specialist is a role that works at the same time with the current product team (CPT), with warranty team and body builders network acting as a key quality interface. On the CPT side Support the PTS (product technical specialist) in configuring quality issues (describe the problem and summarize it on one-page report - 5Whys and 2Hows) taking information from different sources. Provide body builder feedbacks to improve product robustness and process definition on engineering and manufacturing side. On the Warranty team side Contribute to reducing the costs of non-quality and improving vehicle reliability mastering MERF and CORF reports as to tackle manufacturing issues quickly. Link the claim and network issues to provide technical proposals to the Warranty team as refund constraints – use cases. Support the supplier warranty recovery team with the claim-by-claim contracts ongoing. Propose and create recall campaigns to avoid customer unexpected stops anticipating issues. On the Body Builder side Manage and continuously improve quality processes, standards, and interactions with