Bologna, Metropolitan City of Bologna, Italy
Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)
Job Description:
Location: Onsitein Moschato, Greece or Remotein Greece
Company: Cross Border Talents is Recruiting!
About Us:
Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.
Responsibilities:
* Assist our community and resolve inquiries empathetically, accurately, and promptly.
* Stay knowledgeable about our products and community standards.
* ️ Make well-balanced decisions and advocate effectively for our community.
* Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
* Support the company’s mission by prioritizing the community’s well-being.
* Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
* Respond to user inquiries with high quality, speed, empathy, and accuracy.
* Use market-specific knowledge to develop scalable solutions for community support.
* Analyze data to improve the overall user experience.
* ️ Enforce the company’s Terms of Use by monitoring reports of abuse.
* ️ Review reported content within agreed turnaround times and quality standards.
* ️ Identify workflow inefficiencies and suggest solutions.
* Recognize trends and escalate issues outside company policy to the global team.
Experience:
* Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
* High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
* Italian speaker (C2) with very good communication skills in English (at least B2level).
Skills:
* Exceptional communication and soft skills.
* Tech-savvy and resourceful.
* Ability to multitask and work efficiently.
* Excellent reasoning and analytical capabilities.
* Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
Requirements:
* EU nationality or Greek residence permit.
* High school diploma.
* Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
* ️ 5 working days of training.
* ️ Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
* Gross monthly salary plus a monthly performance bonus
If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!
Required Skills:
Bonus Relocation Outsourcing Business Process Recruiting User Experience Soft Skills Salary Tax Availability Social Media Administration Business English Communication Training Management
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