PstrongAbout arke /strong /ppWe raised €1.7M in an international pre-seed round to build Arke: the intelligent operating system for companies that make and move physical products. /ppWe unify the entire operational cycle – from sales order to shipment – with a single platform used by the entire company. /ppbr/ppstrongWith Arke, manufacturers and distributors can: /strong /pulliManage their product catalogue, BOMs, and inventory /liliPlan and execute procurement and production /liliCoordinate every stakeholder involved in fulfillment /li /ulpEvery day, Arke tells companies exactly what they should be doing next to ensure sales orders are delivered on time, production runs efficiently, working capital and inventory value are optimized. /ppArke turns chaotic workflows into confident action. We unlock smarter, faster, more resilient operations for the companies that move GDPs. /ppbr/ppstrongThe role /strong /ppYou'll join a small, fast-moving team where you own onboarding end-to-end — from understanding a customer’s messy processes to getting them live on Arke in just a few weeks. /ppYou won’t just run onboarding: you’ll build the onboarding engine that will scale across dozens of manufacturing companies. /ppbr/ppYou’ll be the bridge between customers, product, and engineering. What you design will directly shape how manufacturers work, make decisions, and run their operations. /ppbr/ppstrongWhat you'll do /strong /pulliLead customers from “signed” to “live” with a clear, structured onboarding plan /liliMap chaotic processes into clean workflows and define a realistic V1 /liliCollect and structure customer data (products, BOMs, inventory, orders) /liliTranslate customer needs into crisp, actionable requirements for engineering /liliConfigure first workflows and automations together with the product team /liliBuild templates, checklists, and processes that make onboarding predictable /liliRun weekly check-ins, keep customers accountable, and unblock issues fast /liliTurn patterns into repeatable components that improve future onboardings /li /ulpbr/ppstrongWe’re looking for /strong /pulliExperience leading implementations of complex operational systems — ERP, WMS/MES, PLM, OMS, APS, or workflow automation platforms /liliStrong ability to structure chaos — you turn messy inputs into clean workflows /liliTechnically fluent: comfortable with APIs, data models, triggers, and integrations /liliProject-management excellence: you keep timelines, owners, and priorities clear /liliProduct-oriented thinker who can write clear requirements and spot patterns /liliHigh ownership — you don’t wait for direction, you bring solutions /liliClear communicator who keeps customers guided, informed, and confident /liliComfortable working in a high-intensity environment where speed and clarity matter /liliAbility to challenge customers with empathy and firmness /li /ulpbr/ppstrongNice to have /strong /pulliBackground in manufacturing, supply chain, or operations-heavy environments /liliBackground as a software developer or data scientist /liliExperience in digital transformation or workflow design /li /ulpbr/ppstrongCompensation commitment /strong /pulliStarting range: €40k to €60k + meaningful stock options, based on experience and our interview process. /liliFull-time, remote-friendly, with optional in-person time in our Milan office. In person visits to customers required. /li /ulpbr/ppstrongHow to apply /strong /pullistrongPlease send your CV/Resume and relevant links to /strong, using the subject line format: Onboarding Lead Application - (Your Name). /li /ul