As Post Sales Technician for Home Appliances Solutions products, you will act as the main contact point for home appliances authorized Service Center in terms of product knowledge, pending repair cases, technical support, playing a crucial role in ensuring customer satisfaction, providing exceptional technical support and resolving any product-related issues.
WHAT YOU WILL DO:
* Provide technical assistance and train Service Centers (SC) network via phone, email, or in-person regarding home appliances products.
* Diagnose and troubleshoot product issues, offering effective solutions and guidance to SC
* SVC KPI management related to Home Appliances Solutions Network.
* Maintain accurate records of customer interactions, inquiries, and resolutions in company ERP system.
* Conduct product demonstrations and training sessions for customers, ensuring they are well-informed about product features and functionalities.
* Work in team and support Network Manager in order to implement strategies for SC skill-up
* Stay up-to-date with the latest industry trends and product knowledge to provide accurate and relevant information to sales members
* Keep contact with EU and Global Head Quarter
* Establish a fruitful and efficient collaboration with other Service department
* Collaborate with the sales team to ensure seamless post-sales support and customer satisfaction.
* In charge for Quality issues follow-up in cooperation with Home Appliances Solutions factories, EHQ and KHQ
WHAT WE ARE LOOKING FOR:
* 2/3 years of previous experience in a similar role in the home appliances industry.
* Strong technical knowledge and understanding of home appliances products.
* Problem-solving skills with the ability to think analytically and provide effective solutions.
* Customer service attitude with a passion for helping customers and ensuring their satisfaction.
* Communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
* Ability to work independently and as part of a team, managing multiple tasks and priorities effectively, flexibility and decision making, supported and sponsored by NW Manager
* Good level of English both written and oral
* Used to work with Excel and ERP systems
Diversity & Engagement for All
At LG Electronics, we value and respect the unique qualities and diversity of our employees.
We do not discriminate based on age, ethnicity, gender, religion, belief, sexual orientation, or any other characteristic or trait.
We believe that fostering a culture of diversity and engagement leads to innovation and outstanding performance, and aligns with our philosophy of creating value for customers and respecting human dignity.