3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About Action Action is the fastest growing non-food discount in Europe. Action started with a small store in Holland in 1993 and has grown into an international retail organization with more than 2,500 stores in 12 countries and almost 80,000 people of 136 nationalities. These numbers are growing daily. Working for Action means having a solid and financially reliable employer with a concrete and motivating approach.
Store Facility Coordinator I
The Store Facility Coordinator I is part of the (country) Real Estate Team and reports directly to the RE Team Lead Store Facility. Responsibilities include answering, registering and processing Real Estate related tickets (questions, problems and/or complaints from internal and external stakeholders) in accordance with internal service agreements, guidelines and procedures.
Responsibilities
Customer and supplier contact
Manage questions, problems and/or complaints from different internal and external stakeholders and ensure correct follow-up until the notification has been fully processed
Answer questions and assist store employees in resolving problems and/or complaints (by telephone and e-mail)
Coordinate forwarded notifications to external suppliers, landlords and other internal departments
Request services needed for store maintenance
Check contract agreements when necessary and discuss with service providers on execution and timing
Coordinate these services to completion
Coordinate activities within the department
Keep track of relevant internal/external developments and actively share information between department staff
Develop scripts (FAQ) based on internal research to answer new questions/complaints where no standard reply exists
Identify structural bottlenecks and improvement opportunities for processes, procedures and tools
Participate in projects and pilots to improve processes
Draft daily work planning
Provide reports regarding own field of expertise
Request and handle offers and invoices
Register maintenance/inspection reports
Qualifications
Approximately 2 years service desk working experience
Local language, both verbal and written
English as an addition is a plus
Experience with different software systems / able to quickly acquaint with new applications
Demonstrates a high level of pragmatism
Very organized
Works efficiently under time pressure
Works effectively with others to achieve common targets
Strong communicator
Other
Seniority level: Entry level
Employment type: Contract
Job function: Management and Manufacturing
Industries: Retail
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