Excited about driving innovation in the Omnichannel SaaS realm? Join SmartCommerce, an Amazon company dedicated to revolutionizing how businesses engage with customers across multiple channels! We're on a mission to craft solutions that empower sellers to thrive in the digital landscape. Amazon Smarthub, a SaaS solution under SmartCommerce, enables sellers to fulfill orders on multiple marketplaces and DTC websites from one panel, exchange data on listings, orders, payments, returns, inventory, reports, and more between their fulfillment system and online channels. Fulfillment solution along with API integration enables higher levels of selling automation, which helps sellers grow their business. SmartHub is looking for a UX Designer to design and launch best‑in‑class user experiences for our customers, worldwide. In this role, you will partner with dedicated Product Management and Engineering teams to deliver intuitive, user‑centered design solutions that solve real customer problems. You will contribute to the design vision through user research, wireframes, prototypes, and high‑fidelity mockups while ensuring designs are feasible and aligned with technical constraints. The successful candidate will be a self‑starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast‑paced environment. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You will work closely with product managers and engineers to understand customer needs, translate requirements into elegant design solutions, and iterate based on user feedback and data. An ability to balance user needs with business goals and technical feasibility is essential to success in this role.
Key Responsibilities
- Conduct user research to understand customer needs, pain points, and behaviors
- Create user flows, wireframes, prototypes, and high‑fidelity mockups that effectively communicate design solutions
- Partner with Product Management and Engineering teams to deliver user‑centered design solutions that are technically feasible
- Collaborate with cross‑platform design teams to ensure consistency and identify design dependencies
- Synthesize qualitative and quantitative data to inform design decisions and validate solutions
- Present design concepts and rationale to stakeholders at the team level, incorporating feedback effectively
- Contribute to design systems, patterns, and standards to scale design across the product
- Support usability testing and iterate designs based on user feedback and performance metrics
- Work within technical constraints while advocating for the best customer experience
Basic Qualifications
- 1+ years of design experience
- Bachelor's degree
- Have an available online portfolio
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs
- Knowledge of mobile and web design patterns and accessibility standards
Preferred Qualifications
- Experience in usability testing
- Experience working in a collaborative team environment to deliver high‑quality design solutions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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