Job Description Posted Wednesday 14 January 2026 at 05:00 | Expires Monday 16 March 2026 at 03:59
Dr. Schär is a global community of innovative and collaborative people, free to think outside the box and to unlock their full potential in terms of creativity, capability, and courage.
As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr. Schär Group locations, helping them with their devices, accounts, and key applications.
Your Responsibilities
Provide first-level technical support for hardware, software, and network issues
Support IT systems in manufacturing environments
Classify and prioritize user requests using our IT Service Management tool
Resolve issues directly or escalate them to specialized IT teams
Configure, maintain, and support client devices and peripherals
Set up new workplaces, laptops, and desktops
Collaborate on IT projects
Maintain the internal IT documentation and the knowledge base
Occasionally travel to company locations as required
Good command of English and very good proficiency in either Italian or German
Your Profile
Degree in IT or equivalent professional experience
Strong knowledge of Microsoft Windows, Android, and iOS devices
Familiarity with PC hardware and software architecture
Experience with Active Directory and Microsoft 365 user administration
Independent, solution-oriented approach
Excellent interpersonal skills in an international environment
Benefits Global Mindset: Working in an international environment
Nature meets Design: Working in the midst of greenery in a highly modern and sustainable workplace
Perfect Start: An individual "Onboarding Program" and support from your buddy
Food: An in-house canteen, fresh fruit and snacks
Childcare: An in-house daycare center and "Dr. Schär Kids Care"
Family: workplace recognized with the 'auditfamilieundberuf' certificate
Long Term Wellbeing : Health and pension fund and in-house fitness program
Growth: Dr. Schär Academy with a variety of training opportunities and language programs
Playtime & Team Spirit: Calcetto, table tennis, lunch roulette in the in-house garden
Magic Moments: Company parties, events, and gift
Are you ready to free the best in you?
The position is open to people of all genders, in accordance with the principles of equal opportunity and inclusion.
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