Sales Associate Role
About the Job:
This full-time position is responsible for delivering exceptional customer service and creating a luxury shopping experience.
Key Responsibilities:
* Provide outstanding customer service by following our Selling Ceremony to exceed customer expectations.
* Demonstrate the glamorous, luxury lifestyle image of Jimmy Choo through attitude, personal grooming, dress code, and behavior.
* Develop in-depth knowledge of products, including construction, materials, care, and design, to provide expert customer service.
* Build and maintain a loyal client base through repeat visits and personalized interactions.
* Resolve customer complaints efficiently and effectively by investigating problems, developing solutions, and making recommendations to store management.
* Contribute to maintaining effective stock controls to ensure continued stock supply and accurate records.
* Participate in team efforts during stock takes and support the store manager as required.
* Attend and engage in all store meetings and training events to foster good communication and collaboration.
* Promote the brand and represent Jimmy Choo during promotional events and activities.
* Maintain high standards of merchandise presentation and general tidiness and cleanliness of the boutique.
* Offer suggestions to enhance the boutique's performance and contribute to achieving key performance indicators.
* Follow established procedures, standards, and policies to ensure Retail Excellence and adhere to Jimmy Choo Safety and Security protocols.
* Support the store manager and assistant manager in administrative tasks and back-of-house operations as needed.
* Demonstrate flexibility by assisting with ad-hoc duties that support the successful operation of the boutique.
Requirements and Qualifications:
* A dedicated team player with excellent communication skills.
* An understanding of the luxury lifestyle and a willingness to go above and beyond to achieve targets.
* A commitment to diversity, equity, and inclusion, aligning with Jimmy Choo's values.
Benefits and Perks:
* A comprehensive benefits package, including holidays, products allowance, and private healthcare.
* The opportunity to work with a global luxury brand and be part of a diverse and inclusive team.