Ph3Overview /h3pMangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton. /ph3Job Description /h3pThe Executive Assistant Manager assists the General Manager. He/she provides the General Manager with information from all departments. The Executive Assistant Manager is responsible for keeping perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues, costs and the highest comfort and satisfaction for guests. /ph3Responsibilities /h3ulliIn charge of Rooms Division, Front Office, Housekeeping, Guest Experience, Public Relations and SPA. Furthermore, provides functional assistance to the Food and Beverage operation, coordinating functions and activities with the department heads as appropriate. /liliAssist the General Manager in the day to day operations and in all aspects of the business planning /liliAssist General Manager during Morning Meetings or conducts the morning HOD meetings in his absence /liliEnsure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards /liliMonitor the Guest feedback on TripAdvisor, OTAs etc. and hotels Guest and Reviews surveys /liliReceives and resolves or assists the General Manager in resolving guest complaints and service recovery process /liliRegularly update the General Manager on all Operations achievements and key issues /liliResearches and reviews guest feedback and uses this to inform / manage quality processes and decisions /liliSupports objectives and strategic goals implementation ensuring proper brand positioning /liliWork together with HODs to meet and exceed LQA standards, Guest Experience in order to drive operational and service excellence /liliBuilds strong working relationships and communications with hotel staff, HODs and other departments to ensure maximum operational effectiveness and the highest level of comfort and satisfaction for our guests /liliPerforms daily, weekly and monthly property inspections /liliEnsures property, grounds, physical plant and work areas maintained to standard /liliPerforms sudden audits on rooms and other operating areas /liliEnsures effective, timely and accurate communications flow with regards to hotel policies and procedures /liliManage all operational procedures to grow revenue and to improve service and quality /liliResponsible for coordination between all departments and controlling their operation with regards to the company’s standards, quality, training, revenues and costs /liliDevelop and implement action plans to maximize performance and profitability /liliReviewing best practice internally and externally to support the provision of ongoing recommendations to improve guest experience /liliContribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance /liliAnalyse the market needs and trends and drive strategies that contribute to tangible business improvement /liliWorks with the General Manager in preparation of the strategic plan and CAPEX projects /liliAssure efficient operation and cost control /liliEnsure a visible presence for guests and staff /liliDevelop products and service and ensure they are communicating to the relevant departments /liliContribute to short and long organizational planning and drive company initiatives /liliMeet clients and resolve problems /liliBe a role model and contribute to the implementation of the Company Behaviours, Vision and purpose /liliRepresents the business and the company in a positive and productive manner to media and the community /li /ulh3Requirements /h3ulliProven experience in luxury hospitality, preferably in 5-star hotels /liliStrong knowledge of hotel operations and quality standards /liliFamiliarity with property management systems /liliSolid leadership skills and ability to manage, motivate and inspire team /liliExcellent organizational and communication abilities /liliFluency in English; additional languages are a plus /liliAttention to detail and commitment to excellence /li /ulh3What we offer /h3ulliSeasonal contract /liliMeals provided (1 euro per day) /liliCareer growth opportunities within the company /liliDynamic and collaborative work environment /liliOngoing training and access to professional development courses /li /ul /p #J-18808-Ljbffr