As a System Engineer, you will be responsible for providing technical leadership, proactive service support, and operational coordination to ensure the delivery of high-quality, stable, and efficient services across complex customer environments.
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Vuole candidarsi? Legga tutte le informazioni su questa posizione qui sotto, poi prema il pulsante per candidarsi.You will work closely with customers as a trusted technical point of contact, collaborating with global technical delivery and operations teams to ensure optimal service performance. By combining hands-on technical expertise with strong coordination and customer-facing skills, you will contribute to service excellence and continuous improvement.
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This role primarily supports key customers in Italy and is based in Milan, with work mainly performed on-site at the customer location, with potential hybrid flexibility in the future.
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Responsibilities
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· Act as the technical lead for assigned customers, ensuring overall service health and performance
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· Collaborate with internal technical teams to ensure customer requirements are properly understood and delivered
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· Manage and prioritise customer requests, ensuring timely resolution and premium service delivery
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· Participate in technical discussions and provide input on operational issues and improvements
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· Lead operational meetings, handle customer enquiries, and manage escalations or critical incidents
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· Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers
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· Ensure smooth transition of services into operations
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· Oversee and coordinate patching and maintenance activities with customers and internal teams
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· Support sales and service management teams in identifying opportunities for service improvements and business growth
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· Operate within ITIL processes to ensure structured and high-quality service delivery
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Qualifications
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· Minimum 3–5 years of experience in technical support roles within infrastructure services
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· Strong coordination skills across xpdaelo multiple technical teams in a global environment
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· Hands-on expertise in at least two of the following areas: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking
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· Experience working within ITIL-based service management environments
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· Proven ability to manage customer relationships, escalations, and operational performance
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· Strong problem-solving, communication, and influencing skills
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· Ability to work independently with a proactive and structured approach
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· Degree in IT or equivalent technical education is preferred
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· Native Italian speaker and fluent in English (written and spoken)