Ph3Overview /h3pClient Advisor - Cortina role at BoF Careers. The ambassador who conveys and promotes the Brand philosophy and Values to final Clients, guiding them into the world of the Brands. Responsible to maximize individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships and developing Brand loyalty. /ph3Responsibilities /h3ulliPlace the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing an excellent service in accordance with the ceremonies of the client journey. /liliCapture customer data into the Company CRM to connect with the client, maintain and develop relationships to offer a personalized approach and develop future opportunities. /liliEmbrace and promote the Omni Channel mindset. /liliWork as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values. /liliWelcome and serve the customer providing an excellent in-store experience at all times. /liliBe proactively engaged in cross selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs. /liliEnsure to be up-to-date knowing fashion trends and competitors. /liliDemonstrate Brand and product knowledge. /liliDeal effectively with customer complaints by liaising with the line manager when necessary. /liliEnsure and maintain the shop floor and visual display at high standards, complying with Company operational guidelines and stock procedures. /liliContribute to a high level of security and be attentive to prevent product theft. /li /ulh3Knowledge And Skills /h3ulliPassion for selling and stores /liliCuriosity and interest in luxury/fashion, art and design /liliExperience of building a long-lasting relationship with clients /liliAbility to work in a team as well as alone /liliExcellent communication and interpersonal skills /liliAmbition, resilience, self motivation, result driven and problem solving /liliPassion and knowledge of the managed product category /liliFluent spoken English /li /ulpJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. /ppPrada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliConsulting, Information Technology, and Sales /liliIndustries: Advertising Services /li /ul /p #J-18808-Ljbffr