PpThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling. /ph3bRESPONSIBILITIES /b /h3pbSERVICE AND SALES /b /ppMeet and exceed individual and store sales and other commercial KPIs /ppThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction /ppProvide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling /ppFollow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client /ppBe efficient in following-up and delivering after-sales services to our clients /ppContribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required /ppFollow company policies, guidelines, and procedures; use visual techniques to maintain visual standards according to Burberry guidelines /ppFoster teamwork and a positive work climate /ppbCLIENT ENGAGEMENT /b /ppBuild meaningful relationships with clients /ppWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases /ppCapture new luxury clients to grow the individual and store client book with a commercial objective mindset /ppDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests /ph3bKNOWLEDGE AND EXPERIENCE /b /h3pA proven track record in delivering sales and exceeding targets /ppPrevious experience in Clientelling /ppA strong interest in fashion, art, and culture /ppStrong product knowledge and good understanding of store retail operations /ppUnderstanding of competitor products /ppExperience in working as part of a team /ppFluent in local language; English proficiency is desirable /p /p #J-18808-Ljbffr