Job Description
The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.
Key-result Areas
* Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
* Puts into practice proactive behaviour towards Customers, liaising with them so courteously and professionally, offering solutions in order to maximize the Customer satisfaction.
* Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.
* Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.
* Maximize profit by offering services and ancillary products to Customers.
Educational Background & Professional Experience
High School Graduation or University education. Previous sales and customer service experience.
Knowledge
* Fluent Level of English (+ second language)
* Microsoft Office
* Full Driving License
Skills & Competencies
* Excellent organizational and time management skills
* To be proactive
* Problem solving
* Effective Communication
* Ability to work well as a team with 100% customer focus
* Selling proposition
* Ability to work in a fast work environment with a variety of tasks
* Ability to demonstrate professionalism, enthusiasm, and outstanding communication
* Enthusiastic, flexible and positive attitude towards selling.
* Customer oriented to guarantee a high‑quality level of customer service, in compliance with Company policies and procedures.
* Flexibility to work days, nights, weekends and on bank holidays
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