A cybersecurity firm is seeking a Service Management Support professional located in Poggio Renatico, Italy. This role requires a NATO SECRET clearance and a minimum of 2 years’ experience in ICT service management, ensuring service delivery aligns with contractual obligations. Responsibilities include managing customer interactions, overseeing service levels, and leading change management efforts. The ideal candidate should possess strong analytical and communication skills, and have the ability to manage multiple tasks effectively. This position is full-time on-site.