Network Operating Center play a key role in increasing Stack Colo customer experience and keeping in coordination with all the operation structure of Stack high standard of availability for the services and the infrastructures.\nAs part of NOC you will:\nMonitoring all the sites through electrical and mechanical monitoring systems (BMS)\nAct as point of contact with Customer for welcome desk in case customer fault notifications or requests\nMonitor customer connectivity services and provide on line support/configuration if necessary\nMonitor Cyber security alerts and provide the first reaction\nInvolve company specialist resources to resolve faults, complains of customer notification\nStart the escalation process, if needed.\nInstall, configure and troubleshoot cables connections\nDefine the process and procedure to support NOC activities and customer management according to the relevant company departments\nSet KPO and Monitoring KPI and related standards\nBe active part of company quality improvement process\nBe the first escalation point.\nTechnical skills and personal attitudes :\nVery good customer-facing attitude, negotiation capability and relationship management.\nStructured mindset and analytics skills\nCapacity to work under pressure and crise management.\nBackground on data center or TLC/ITC industry with knowledge on monitoring systems, double-talking systems and related processes.\nKnowledge about network technology and cybersecurity\nProfessional on English and availability to integrate H24 shift if needed.