Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Reporting into the team Lead Apheresis Operations Southwest Europe the Manager, Patient Operations Apheresis is accountable to manage onboarding and on-going performance of Apheresis Centers used for BMS Clinical and Commercial Antigen Receptor (CAR) T-cell Therapies. This role will serve as the patient operations single point of contact for Apheresis Centers located within the designated region of EMEA. The Manager Patient Operations Apheresis will work cross functionally with a large set of stakeholders within the Cell Therapy Organization, at local, regional, and global levels managing mainly Italy and Greece and giving support to other apheresis managers in EMEA region. It is a field role based and regional travel up to 50% of time may be required. Key Responsibilities: Onboard and Manage Apheresis sites involved in clinical and commercial Chimeric Antigen Receptor (CAR) T-cell Therapies as per launch plans and established processes, in collaboration with internal clinical and commercial teams for the assigned region(s) Develop and foster relationships with Apheresis Center Staff for assigned region Collect VOC (Voice of Customer) and VOB (Voice of Business) feedback used for continuous operations improvement Comply with applicable SOP's and regulations Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers, as well as Change Controls and GxP documentation, as required Closely work and collaborate with Scheduling and Cell Therapy Operations, Quality Assurance, Supply Chain, Clinical & Commercial, Information Technology, Project Management teams and other internal business partners such as local affiliates Deliver, manage and collaborate on local, regional, and global projects, as assigned Manage rollout of process changes internally and to the assigned sites, as applicable Ensure data is accurately captured and consistent using the Information Systems and tools deployed within the organization Develop, monitor, and roll out KPIs and reporting tools. Qualification and Experience: Skills/Knowledge Required Required Undergraduate Degree in Life Sciences Required minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech industry Medical, scientific, and clinical knowledge as required for the area of responsibility Prior customer facing role in pharmaceutical/biotech industry Written and verbal fluency in Italian and English and an additional European language High organization skills with ability to manage several tasks in parallel. Cross cultural awareness Ability to travel up to 50% Ability to provide on-call emergency coverage during Sunday collections (5-6 Sundays per year) Preferred but not required Experience working in Cell Therapy, Apheresis or Stem Cell Transplant programs Registered nurse (transplant nurse, apheresis nurse) Ability to manage and roll out local, regional, global projects Advanced degree in the Life Sciences or Engineering (e.g. MSc/MBA, Pharm D/PhD) Experience working with critical raw material suppliers or contract manufacturing organizations. LI-REMOTE If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. J-18808-Ljbffr