PThe Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Germany and Austria as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies. /ppAmazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub PARP is growing and we are working to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help. /ppKey job responsibilities: /pulliManage the end-to-end installation and maintenance process for Pickup And Return Points. /liliExecute service roll-out on time. /liliDrive continuous improvement projects in installation and maintenance processes, as well as cost reduction. /liliMonitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed. /liliIdentify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs. /liliParticipate in strategic projects, including new product and feature launches, process improvements, and geographic expansion. /liliPartner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices. /liliDevelop materials for service providers and host partners. /liliReport on daily, weekly, monthly KPIs and projects to senior leadership. /liliPromote and develop an environment which is receptive and adaptable to business change. /li /ulpBasic qualifications: /pulliAdvanced proficiency in written and verbal English and German. /liliExperience with sales CRM tools such as Salesforce or similar software. /liliExperience using Microsoft Excel to manipulate and analyze data. /liliExperience defining, refining, and implementing sales processes, procedures, and policies or equivalent. /liliBachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field. /li /ulpPreferred qualifications: /pulliExperience working within a high-growth, technology company. /liliExperience in finance, business management, and sales operations. /liliExperience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source projects. /liliDemonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups. /li /ul #J-18808-Ljbffr