Ph3Technical After Sales Support – Claypaky /h3 pA position based at our headquarters in Seriate (BG), reports to the Help Desk Manager. /p h3Key Responsibilities /h3 ul liManage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers. /li liProvide remote after-sales technical assistance and collaborate with international Service Partners. /li liEnsure correct application of warranty terms and assist customers in identifying and receiving the right spare parts. /li liCollaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives. /li liDraft and update product manuals (user, configuration, installation). /li liKeep customers informed about new documentation, firmware/software releases, bug fixes, and technical solutions. /li liSupport the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis. /li liProvide information for 8D reports, particularly for phase D2. /li liCoordinate activities with the Repair Maintenance section and Service Partners for effective issue resolution. /li /ul h3Requirements /h3 ul liDegree or Diploma in a technical field. /li liMinimum 5 years of experience in technical assistance on complex products. /li liStrong problem‑solving skills and proficiency in IT systems. /li liEnglish proficiency: at least B2 level. /li liExcellent communication skills, adaptability, and ability to work in a team‑oriented environment. /li liStress tolerance and creativity in finding solutions. /li /ul h3Nice to have /h3 ul liBasic knowledge of DMX control systems and technical drawing software. /li /ul h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pInformation Technology /p h3Industries /h3 pConsumer Services /p h3Location /h3 pSeriate, Lombardy, Italy /p /p #J-18808-Ljbffr