PbClient Solution Engineer – Monaco / Milan /b /ppPLATINIUM GROUP provides organisers of major events (sports, festivals, etc.) with a Global Ticketing Solution adapted to their needs, allowing optimised management of attendance and associated revenues. /ppWe offer the opportunity to each employee to find their career path within our organisation. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to. /ppJoin us and be part of a forward-thinking organisation where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence. /ppbJob overview /b /ppWe are looking for a Client Solution Engineer with 4 – 5 years of experience in the Ticketing industry to work with one of the most prestigious Football Clubs. /ppAs a Client Solution Engineer, you play a pivotal role in understanding the client needs. You facilitate the implementation of PG products and services in the context of our client, addressing specific challenges and driving business success. /ppYou collaborate closely with the client’s key stakeholders and internal teams, using your expertise to bridge the gap between technical capabilities and client requirements. /ppAs a member of the Engineering Team, you play a transversal role, working closely with various stakeholders across the organization. You act as the key partner of the Customer Success Manager, collaborating to ensure customer satisfaction and success. /ppYou thrive on tackling challenges head-on, are a natural problem solver, and take pride in pushing others to uphold the highest standards of quality and service. /ppAs part of the team, you will actively participate in the management of this Key account. This includes, but is not limited to, the following missions : /pulliBuild and maintain a strong, long-term client relationship by providing exceptional service, addressing concerns, and identifying opportunities for additional services or features. /liliConduct thorough assessments of client needs, understanding their challenges, objectives, and constraints. /liliRegularly gather insights from clients and internal teams to identify areas of improvement. /liliDevelop and propose customized approaches that leverage existing features, products or services to meet client requirements effectively. /liliWork closely with cross-functional teams, including Account Management, Engineering and Product, to ensure seamless solution delivery and implementation. /liliManage projects that are dedicated to the client, including coordination of internal and external stakeholders, applying strong governance and ensuring that deadlines are met. /liliCoordinate and lead the UAT sessions when new features are implemented for the client. /liliStay updated with industry trends and product knowledge to provide expert guidance and advice to clients on the most suitable solutions. /liliCreate and maintain detailed documentation that accurately reflects the functionality, implementation, and support of solutions. /liliOnsite operations support. /li /ulpbRequirements /b /pulliA bachelor’s degree in business, technology, engineering, or a related field is required. /lili4 – 5 years of experience in the Ticketing industry with a strong understanding of the operational challenges, trends, products, and services and the ability to quickly grasp technical concepts. /liliExceptional communication and presentation skills, both written and verbal, for effective client interactions and internal collaboration. /liliProven ability to analyze complex client challenges and deliver effective solutions that align with business goals, including the ability to perform effectively deep IT solution analysis. /liliA customer-centric mindset, with a passion for delivering high-quality solutions and exceeding client expectations. /liliStrong Knowledge of modelization (UML, Merise, …) and flow and state diagrams. /liliKnowledge of relational database, including ability to query a DB. /liliKnowledge of APIs, including ability to test and debug using tools like Postman recommended. /liliStrategic and analytical thinker. /liliFluency in English. /li /ulpJ-18808-Ljbffr /p #J-18808-Ljbffr