Social network you want to login/join with: Senior Sales Assistant - Milano Galleria, Italie col-narrow-left Client: Dior Location: Milan Galleria, Italy Job Category: - EU work permit required: Yes col-narrow-right Job Reference: b69f4a5479c6 Job Views: 4 Posted: 29.04.2025 Expiry Date: 13.06.2025 col-wide Job Description: Senior Sales Assistant - Milano Galleria ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7,000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion Published in English as Talking About Fashion We are looking for a Senior Sales Assistant to join our amazing team at Christian Dior Couture in our Boutique in Milan Galleria. As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the Ambassador of the Maison Christian Dior and you can make every customer feel welcomed and cherished on an exclusive level. YOUR IMPACT Reporting to the Store Manager, the Senior Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and provide guidelines for outstanding customer service. In particular, the Senior Sales Assistant can: Manage relationships with clients in the Boutique, aiming to sell products and properly present the Brand Image, providing effective information regarding products and events. Be a mentor for newcomers by providing training and coaching, collaborating with the boutique managerial team to ensure proper Dior induction for all team members. Build customer loyalty through CRM actions: contact/information retrieval, follow-up activities, organizing events, and proposing new ideas. Ensure a welcoming, client-focused environment, offering top-tier service in person, over the phone, and via digital communication. Problem-solve with the team to ensure each client issue is properly resolved to benefit both the business and the client. WHAT YOU CAN BRING Requirements: Preferred experience of 5-10 years in fashion and luxury boutiques. Knowledge of products and selling techniques. University education or fashion school degree. English (C1-C2) is mandatory; additional languages are a plus. Knowledge of Office 360 and basic digital software. Soft & Interpersonal skills: Ambition to grow in luxury retail and take on new challenges and responsibilities. Positive, kind attitude. Team-oriented mindset. Committed, flexible, eager to learn. Strong drive for results with a passion for creativity, fashion, and the Maison. Ability to work by objectives and manage time effectively in a fast-paced environment. Excellent communication skills, empathy, and agility. Ability to develop lasting relationships through strong communication. J-18808-Ljbffr