Salary:
Up to €140k per annum + OTE
We are seeking a Technical Account Manager to support and grow enterprise customers across Italy.
This is a post-sales role ideal for someone who enjoys being at the heart of technical problem-solving, customer success, and long-term partnership building.
You'll be the trusted technical advisor helping customers onboard, adopt, and maximise the value of our platform.
Key Responsibilities:
* Own the post-sales technical relationship with enterprise customers across your territory
* Drive onboarding, deployment, adoption, and ongoing technical support
* Deliver hands-on product expertise, security guidance, and technical best practices
* Collaborate with internal teams including Product, Engineering, and Sales to support customer goals
* Run regular health checks, technical reviews, and advocate for customer needs internally
* Ensure smooth renewals and contribute to long-term customer success
What Does Success Look Like? Building trusted relationships with stakeholders and guiding them through full adoption and optimisation of our platform. Your support will directly impact customer retention, renewals, and long-term satisfaction.
Requirements:
* 3+ years' experience in a technical, customer-facing role (TAM, CSM, Solutions Architect, etc.)
* Strong technical background, ideally in cybersecurity, networking, or cloud environments
* Proven success working with enterprise clients in post-sales lifecycle management
* Fluent in Italian and English, with strong communication and interpersonal skills
* A proactive, problem-solving mindset with the ability to manage multiple technical stakeholders
* Based in Italy, with the flexibility to travel to customer sites when required
About the Role: This is an exciting opportunity to join our team as a Technical Account Manager. As a trusted technical advisor, you'll play a crucial role in supporting and growing our enterprise customers across Italy.
Benefits:
* Opportunity to work with a leading company in the data security space
* Chance to develop your technical skills and expertise
* Collaborative and dynamic work environment
* Ongoing training and professional development opportunities
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