Ph3Overview /h3pbJob Title /b: Service Quality SDA TV Coordinator /ppThe challenge: An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem. /ppbWhat you will do /b /ppThe Service Quality SDA TV Coordinator is responsible to collect and follow up all the main claims coming from markets for SDA products. Furthermore, is responsible to support Global Contact Center to reach excellence in Call Avoidance activity. /ph3Responsibilities /h3ulliCollaborate with RD and PL Quality to improve products quality and service ability /liliAttend meeting NPI projects /liliFollow Failure to Solution process (Early Warnings and not solved issues) /liliBe in contact with Countries for Technical issues /liliTechnical support To GCC /liliTraining of GCC for Call Avoidance and NPI /liliKnowledge Base for GCC /liliFind Opportunities to improve Call avoidance /liliAnalyse Technical Pex to find actions to reduce it /liliOrganize Technical Training material for the SQ team /li /ulh3What you need to succeed /h3pbMust have /b /ppEducation: Technical Diploma, Bachelor/Master Degree as a plus /ppProfessional Experience: Previous experience of at least 3 years in TV /ppLanguages: Italian English /ppCompetences Skills: /pulliTV Technical Background /liliGood to deal with people and manage follow up /liliVery Good in English and Italian (Chinese could be a plus) /liliExcellent organizational and time-management abilities /liliWorking knowledge in MS Office (especially Excel) /li /ulpbOther /b: #LI-MV1 /ppHaier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. /p /p #J-18808-Ljbffr