Ph3Job Description /h3 pThe Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing the daily operations of the housekeeping department. This role is crucial in ensuring consistently high standards of cleanliness, guest satisfaction, and operational efficiency throughout the hotel. The Assistant Executive Housekeeper provides direct supervision, guidance, and training to Room Attendants and Housekeeper Porter, assists in organizing daily tasks, conducts inspections, and ensures all guest rooms and public areas meet the hotel’s luxury standards. This position acts as a key liaison between the frontline team and department leadership. /p h3Key Responsibilities /h3 h3Operational Support Supervision /h3 ul liAssist the Executive Housekeeper in assigning daily tasks and room allocations to Room Attendants and Housekeeper Porter. /li liConduct thorough inspections of guest rooms, public areas, and back-of-house areas (e.g., pantries, corridors) to ensure all cleanliness, maintenance, and setup standards are consistently met. /li liMonitor room status updates, prioritize specific requests (e.g., VIP arrivals, rush rooms, early check‑ins), and ensure timely room readiness. /li liOversee the management of guest requests, complaints, and inquiries, ensuring prompt and professional resolution, escalating complex issues to the Executive Housekeeper when necessary. /li liEnsure the proper handling, logging, and follow‑up of all lost and found items. /li liEnsure guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Orient Express local SOP as well as Leading Quality Assurance (LQA) and Forbes Five Star standards, and aim to achieve the targets set by management. /li liAnalyze and respond to guest feedback to ensure that guests are satisfied. Continuously committed to improving the quality of products, services and performance of team members. /li /ul h3Departmental Coordination and Team Management /h3 ul liProvide direct supervision, coaching, and support to Room Attendants and Housekeeper Porter, fostering a positive and productive work environment. /li liAssist in the on‑the‑job training of new team members, ensuring they understand hotel standards, procedures, and safety protocols. /li liHelp monitor staff performance, provide constructive feedback, and contribute to performance reviews as directed. /li liReinforce compliance with departmental policies, grooming standards, and safety procedures. /li liLiaise effectively with the Front Desk regarding room availability, guest requests, and VIP arrivals. /li liCoordinate closely with the Engineering department for maintenance requests and follow‑up on repairs in guest rooms and public areas. /li /ul h3Inventory Quality Control /h3 ul liMonitor and manage inventory levels of linen, cleaning supplies, and guest amenities, assisting with ordering and stock rotation to ensure efficient usage and prevent shortages. /li liOversee the cleanliness and organization of housekeeping storage areas, pantries, and trollies. /li liAssist in the implementation and monitoring of deep‑cleaning schedules for guest rooms and public areas. /li /ul h3Qualifications /h3 ul liAt least 3-4 years of progressive experience in housekeeping operations, with a minimum of 1-2 years in a supervisory role within a luxury (5‑star) hotel environment. /li liHotel pre‑opening experience is preferred. /li liExcellent communication skills with fluency in Italian and English, both spoken and written. /li liStrong attention to detail and a keen eye for cleanliness and presentation. /li liProven ability to lead, motivate, and train a diverse team. /li liFamiliarity with various cleaning equipment, supplies, proper cleaning techniques, and chemical usage. /li liExceptional guest service orientation with a genuine desire to create memorable experiences. /li liA proactive, curious, and collaborative team player with a caring approach towards colleagues and guests. /li liAbility to maintain composure and work objectively in stressful, high‑pressure situations. /li liDemonstrated professionalism in all encounters with guests and employees. /li /ul h3Additional Information /h3 ul liMedical Insurance, integrating Collective Labor Agreement one and extended to the family. /li liTicket Restaurant. /li liAnnual leave: ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. /li liLearning Development: Opportunity to develop your talent and grow within your property and across the world! /li liOur commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /li /ul /p #J-18808-Ljbffr