Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China. You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly. Her/his main functions are: - Support the General Manager in managing and coordinating the hotel team, promoting their potential growth and their motivation. - Make sure that all the services are distributed in observance of the highest quality standards. - Supervise and support all the Heads of Department in order to fulfill the best results. - Identify commercial opportunities, contacting with potential clients of the local market. - Develop the products and the services that the hotel offers. - Monitor the principal Competitors in order to identify possible best practices. - Support the General Manager in analyzing the operations reports and management hotel accounts, studying the different parameters as well as their evolution. - Aiding the General Manager in all economic and financial procedures primarily Forecast and Budget, Guarantee the observance of the different defined corporate policies - Ensuring compliance with sanitation, hygiene, health and safety legislation, organizational and quality requirements and working policies and procedures - Supervise and control the Outsourcing company for Housekeeping, making sure the rooms and common areas are cleaned properly. That all Company Standards are upheld - Daily, Weekly and Monthly control of financial and operation reports ( Rooms Reconciliation, - Cash Handling, F&B Cash and manuals, Physical Inventory, FO manuals, Corporate Credit Policy, etc.) - Interaction with clients, staff, providers, HQ and audit - Creating a synergy with the meeting and sales team (inhouse and HQ) in order to bring new business and increase the confirmation ratio of the requests (Site inspections, in house events) - Set an example for team members for commitment and ethic work Very good command of English and Italian (spoken and written) is required, in addition to the knowledge of the Office package (especially Excel) and of the Revenue Management. Other languages are appreciated.