Armani Hotel Milano – A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.
About the Role
We are seeking a dynamic and experienced Executive Housekeeper to lead our housekeeping and laundry teams in a prestigious 5*L hotel. Reporting to the Director of Lifestyle, you will oversee both in-house operations and outsourced staff (housekeepers and porters), ensuring the highest standards of cleanliness, presentation, and guest satisfaction.
Key Responsibilities
· Collaborate with the Housekeeping Manager in setting and maintaining high cleanliness standards for guest rooms, public areas, and back-of-house spaces.
· Lead and manage a team of housekeeping staff, including room attendants, laundry personnel, and housekeeping supervisors.
· Conduct regular inspections to ensure compliance with cleanliness and maintenance standards.
· Develop and manage cleaning schedules to ensure efficient coverage and timely room turnovers.
· Oversee the procurement and management of linens, cleaning supplies, and amenities.
· Implement effective stock control measures to minimize waste and control costs.
· Conduct regular performance evaluations and provide feedback on staff development.
· Develop and manage the housekeeping department budget, considering labor, supplies, and equipment.
· Work with event planners to coordinate housekeeping services for special events.
· Ensure timely fulfillment of guest requests for additional services or amenities.
· Coordinate with maintenance teams to ensure that rooms are in optimal condition.
· Oversee and schedule repairs and maintenance activities in collaboration with the engineering department.
· Monitor service quality, address issues promptly, and ensure continuous improvement.
· Manage department budgets, supplies, linen, guest amenities, and contractor costs.
· Ensure compliance with health, safety, and operational standards.
· Train and motivate outsourced teams to uphold the hotel’s brand values and service excellence.
· Collaborate with Front Office, Maintenance, and other departments to deliver an exceptional guest experience.
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