Ensure incidents are logged accurately and timely and passed to second line support teams, - Global Support Tool configuration: harmonization to Global Model, - Streamlining on user provisioning process, - Expand procedures and best practices documentation with the aim of consolidation across countries. You are the right person if you: - are a student or new graduate in IT area, - speak English fluently and are curious to work with multicultural teams, - are a determined person, provided with a growth mindset, - have good communication and presentation skills, - have a proactive attitude, with the ability to work autonomously, as well as with a team. What else?Besides the challenging and interesting opportunity, we offer: - 6 months internship in our Global Headquarters located in Via Giuseppe Ripamonti 133 - Competitive monthly reimbursement.: - Full time experience, Monday to Friday from 9am to 6pm (light flexibility can be agreed internally with the team you'll be working with!). - Smartworking? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work 9 days/month remotely.: - Free access to the company restaurant. - Complete access to our LinkedIn Learning platform to develop your skills through personalized contents.