MIDDLE EAST TECHNICAL SUPPORT
Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction.
Email alerts, Monitor Application alerts, Emails from clients and internal teams, Internal and client phone calls,Other chats
Run Incident Management process in order to restore normal service operation as quickly as possible and to minimize the impact on the service
Perform initial investigation/troubleshooting on technical issues with a complex software system, to identify the root cause and then the appropriate solutions
High school degree in Information Technology, Computer Science or equivalent cultural background
Technical experience in a position as system administrator
Proficiency with Linux and Networking
Knowledge Client / Server operating systems
Able to work flexible hours on request or as part of a shift system
Language: (must) English, (preferred) Italian
Understanding of Databases (Oracle-MySQL/Mariadb) is a preferential title.