Job Description
Position Overview
Our Coffee Maker is a key member of the Food & Beverage team, dedicated to delivering refined and memorable coffee experiences in line with the standards of a 5-star luxury hotel.
This role supports the Restaurant Management team, especially the Breakfast Team, in ensuring the highest quality of coffee preparation and beverage service, while creating a welcoming and elegant atmosphere for our guests. The Coffee Maker combines technical expertise, attention to detail, and genuine hospitality to elevate every moment—from breakfast service to afternoon tea and special events.
The position requires passion for coffee culture, precision in preparation, and a strong commitment to excellence, cleanliness, and luxury service standards at all times.
Key Responsibilities
• Prepare and serve a wide range of coffee beverages (espresso, cappuccino, latte, specialty coffees) according to hotel standards and guest preferences.
• Ensure the correct calibration, cleaning, and daily maintenance of coffee machines and related equipment.
• Monitor coffee quality, grind settings, extraction times, and milk texturing to guarantee consistency and excellence.
• Provide knowledgeable recommendations and personalized service.
• Support breakfast, bar, restaurant, and event operations as required, ensuring smooth and efficient service flow.
• Maintain impeccable cleanliness and organization of the coffee station, storage areas, and equipment at all times.
• Replenish supplies, monitor stock levels of coffee beans, milk, syrups, and other materials, and report shortages promptly.
• Collaborate closely with kitchen and service teams to ensure seamless coordination during service.
• Handle management feedback with professionalism, resolving any concerns promptly and courteously.
• Comply with all hotel safety, hygiene, and HACCP procedures, as well as local health regulations.
• Uphold the highest standards of grooming, uniform presentation, and professional conduct.
• Participate in training sessions and continuously develop knowledge of coffee origins, brewing techniques, and hospitality excellence.
Qualifications
• Previous experience as a Barista, Coffee Maker, or Caffettiere in a luxury hotel or high-end restaurant or hotel is preferred.
• Strong knowledge of espresso extraction, milk frothing techniques, and specialty coffee preparation.
• Basic understanding of Food & Beverage operations and service standards.
• Good command of Italian and basic knowledge of english (additional languages are considered a plus).
• Excellent attention to detail and commitment to quality.
• Service-oriented mindset with a genuine passion for hospitality.
• Ability to work efficiently under pressure in a fast-paced luxury environment.
• Strong teamwork and communication skills.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.
• Legal right to work in Italy.
Additional Information
* A competitive salary package
* ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
* Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.