The Bata Group is one of the world's leading manufacturers and retailers of quality footwear. A global concern with more than 30,000 employees, 24 production facilities, over 5,000 stores in more than 70 countries across the globe, Bata has been providing the best shoes at the best prices, backed by unparalleled service, for 120 years. Since its founding in 1894 by Thomas Bata, the company has consistently demonstrated its commitment to responsible and innovative business models in the belief that capital is not just money, buildings or technology, but, more importantly, people, knowledge and core values. This visionary approach has enabled the company to meet each new challenge with creativity and foresight, while earning the trust and confidence of customers, employees and the communities in which it does business. Today, Bata's pioneering decentralized production system, featuring semi-autonomous regional facilities guided by three regional business units, allows the company to quickly adapt to changes in the marketplace and seize potential growth opportunities. It also continues Bata's long tradition of being sensitive to cultural and national differences, and enables it to proudly function as a local company in every country it serves. Posizione: We are looking for a young talent to be included in the Marketing Department of Bata Italia. The heart of our business is the customer. Collecting the considerations of our customers is the first step to be able to improve their satisfaction. The resource will be trained and will support the CRM Manager in the important project of monitoring and managing negative customer feedback. The main activities that the CRM Specialist will carry out are: - Monitor the results of customer surveys - Understand the reasons for negative feedback - Relate with the customer trying to improve satisfaction Requisiti: Requirements: - Degree in Communication / Communication Sciences or similar - Good knowledge of the Office Package, in particular of Excel and Power Point - Good knowledge of the English language - Problem Solving - Proactivity Altre informazioni: What we offer: - Timetable: Full-time - Possibility to work in smart working for part of the week after a first period of on-site training - Workplace - Limena (PD)