Sales AssociateAbout working for Jimmy Choo:Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playful daring spirit. Jimmy Choo products represent fine Italian craftsmanship and are famous for their quality and detail. Jimmy Choo has a global store network encompassing more than 200 stores worldwide.Permanent - Full-time, 40 hours per weekWhat You’ll Do:As a Sales Associate, you will:Job DescriptionProviding exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling CeremonyDemonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviourDeveloping a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer serviceBuilding, developing and maintaining your own client database ensuring repeat visits and customer loyaltyResolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store managementPlaying an active role in replenishing stock according to company procedures and policiesMaintaining effective stock controls to ensure continued stock supply and ensure stock record accuracyParticipating and supporting the team in stock takes as and when requiredAttending and participating in all store meetings and training events as required ensuring good communication is maintainedParticipating in, and representing Jimmy Choo during promotional events and activitiesActively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all timesContributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performanceDemonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targetsActively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the CompanyCommunicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security proceduresSupporting the Store Manager and Assistant Manager in any back of house and administrative operations as requestedDemonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutiqueWe’d Love to See: You’ll be a dedicated team player who is able to communicate well with colleagues and clients. You will have an understanding of the luxury lifestyle and be prepared to go the extra mile to achieve targets.Our values - creative, courageous and passionateEquality, diversity and inclusion At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Jimmy Choo is proud to be an equal-opportunity employer committed to inclusivity.Jimmy Choo Perks33 days of holidaysProducts allowance and discountBirthday day offPrivate HealthcareExclusive employee salesIf you want to become a part of the Jimmy Choo family, we'd love to hear from you - Apply Today!