A challenging career opportunity is available for a highly skilled individual to fill the position of Healthcare Services Coordinator. The role involves providing essential support to active-duty military members and their families, ensuring they receive the healthcare services and resources they require.
About the Role:
This position requires a self-starter with excellent communication skills, able to work independently with minimal supervision. The ideal candidate will have strong organizational, time management, and multitasking abilities, with a high attention to detail.
* Main Responsibilities:
* Process enrollments, disenrollments, portability transfers, and other related tasks via systems such as Defense Online Enrollment System (DOES) and MHS Genesis.
* Update Primary Care Manager (PCM) records in accordance with Military Treatment Facility (MTF) guidelines.
* Provide guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries, both in person and over the phone.
* Assist with remote support, train new team members, and perform other duties as assigned.
Requirements:
* Education: Bachelor's degree in a related field or equivalent experience.
* SOFA / Command Sponsored status: Must be eligible to obtain and maintain ADP IT III clearance.
* Certifications: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Language Skills: Fluency in English with strong written and oral communication skills.
Benefits:
This full-time position offers a competitive salary range of $30,550 - $55,225 per year, along with opportunities for professional growth and development.
Key Skills:
* Data Entry
* Administration Support
* Customer Service
* Communication
The successful candidate will possess a strong commitment to delivering exceptional customer service and supporting the well-being of military personnel and their families.