Artificial Intelligence. At Docebo, AI isn't just a buzzword - it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time‐saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).We're building the future of learning, and we're doing it with a team that loves to challenge the status quo. Still thinking it over? We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.Join 900+ Docebians around the world and help us reinvent the way people learn.About This OpportunityThe Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. Expert in Learning Management System (LMS) adoption and use case expansion with the ability to provide best practices, guidance, and consultation on proper utilization of an LMS (Docebo) to drive best‐in‐class learning programs and strategy.Manage customer expectations of Docebo products, processes, services, and other resources.Successfully lead deal‐related escalations with the support of their direct manager.Manage account retention and renewal rates for your portfolio of customers, proactively working to avoid downgrade and churn.Collaborate with and leverage internal teams and resources to provide an exceptional Docebo experience for customers.Support the generation of upsell and expansion opportunities from new product feature adoption and user plan upgrades, through insightful discovery of needs, excellent product demonstration and validation of requirements, and positioning of value.Manage a book of business with a growth mindset, demonstrating an understanding of targets, goals, forecasts, and other key business metrics.Actively contribute to the development of the Customer Success Team strategies/initiatives/projects for scale, growth, and increased quality of service.
Previous experience in a customer success role.Must be fluent in both Italian and English; German speaking is a plus.Proven track record of consistently assisting customers in achieving their desired business outcomes to drive upsell and cross‐sell opportunities.Strong written and oral (live and virtual) communication skills.Ability to travel, with notice, up to 25%.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people's physical, mental, and financial well‐being.Empowering Our Talent Culture: Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you.Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors).
About DoceboHere at Docebo, we power learning experiences for over 3 000 customers around the world with our easy‐to‐use, AI‐powered Suite designed to close the enterprise learning loop. If this sounds like you, now is your time to join one of the fastest‐growing learning technology companies on the market. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.