Ph3Overview /h3pField Service Engineer - LC/LCMS (Emilia Romagna, preferably Bologna) at Agilent Technologies. /ph3Responsibilities /h3ulliRespond to customer needs by providing repair, installation, upgrade and preventive maintenance activities /liliContact customers in a timely manner and schedules service efficiently /liliConnect with manager and sales team to understand and meet customer needs and expectations /liliMaintain Agilent’s customer service reputation by aligning with all corporate policies and procedures /liliComplete administrative paperwork and computer reports promptly and accurately /liliProvide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required /liliAddress customer requests for service and communicate proactively before, during and after service /li /ulh3Qualifications /h3ulliUniversity degree in Chemistry, Biochemistry, Biotechnology or similar. /liliHands-on experience with LC/LC-MS, either in a technical support role or as an end user. /liliFull proficiency in Italian and good level of English (especially reading understanding). /liliA valid driving license. /li /ulh3What we offer /h3ulliPermanent Contract /liliOutstanding company culture /liliCareer development opportunities /liliCompany pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical life insurance /liliA position within an international organization with exciting opportunities /li /ulpWe will make sure you get all the training and development opportunities you need to become the best in your field! /ph3Additional Details /h3pThis job has a full time weekly schedule. /ppTravel Required: 75% of the Time /ppShift: Day /ppDuration: No End Date /ppJob Function: Services Support /p /p #J-18808-Ljbffr