1-3 years’ experience in IT infrastructure support, troubleshooting hardware, software, and operating system issues. As a Level 1 engineer, you will resolve issues while adhering to hardware warranty and customer security compliance standards. Hardware Support & Troubleshooting: - Hands-on experience in installing, troubleshooting, and repairing desktops, printers, - laptops, and other computer peripherals. (Monitors, keyboards, mice, printers, faxmachines, scanners) - Ability to lift and move equipment weighing up to 50 lbs. - Provide Smart Hands support for peripheral and networking hardware, including routers, - Skilled in desk-side support and PC break/fix, with basic administration of Windows - Assist with anti-spyware and anti-virus software, including troubleshooting installation - Basic support for iOS/Android tablets, assisting with configuration and troubleshooting. - Assist with software and operating system deployments using tools such as MSCM, - Assist with basic user account management tasks in Active Directory, including password - Assist with access permissions and escalate issues as needed to senior teams for - Level 1 deskside engineers are not expected to troubleshoot complex security, firewall, or - Basic knowledge of enterprise LAN and WAN setups, with the ability to troubleshoot - Familiarity with TCP/IP, DNS, DHCP, VPN, and RDP. - Basic wireless network troubleshooting, including using diagnostic tools (ping, ipconfig, - CompTIA A or equivalent entry-level IT certification (or acquired during employment). - Basic awareness of ITIL processes, including Incident, Change, and Problem - Customer site-specific certification may be introduced during induction. - Strong written and oral communication skills with clients and management. - Excellent people skills for effective interaction with users and teams. - Ability to meet deadlines and manage tasks efficiently. - Strong deductive reasoning skills for troubleshooting issues. - Capability to work independently with mínimal supervision. - Support of computer networks, as directed by senior technicians or service desk support. - Proficient in ticket handling, adhering to client requirements. Pay: €160.00 - €180.00 per day