1-3 years’ experience in IT infrastructure support, troubleshooting hardware, software, and
operating system issues. As a Level 1 engineer, you will resolve issues while adhering to hardware
warranty and customer security compliance standards.
Hardware Support & Troubleshooting:
- Hands-on experience in installing, troubleshooting, and repairing desktops, printers,
- laptops, and other computer peripherals. (Monitors, keyboards, mice, printers, faxmachines, scanners)
- Ability to lift and move equipment weighing up to 50 lbs.
- Provide Smart Hands support for peripheral and networking hardware, including routers,
switches, firewalls, racks, and cabinets. Smart Hands activities involve performingphysical tasks on-site while following instructions from senior engineers or remotetechnical teams, or by adhering to predefined procedures. Level 1 deskside engineers areexpected to execute these tasks as directed but do not engage in configuring ortroubleshooting complex network infrastructure, which is escalated to Level 2 engineersas needed.Software & OS Support:operating systems.issues.WDS, or MDM solutions to install Microsoft Office, antivirus software, and company specific applications. Level 1 deskside engineers support these deployments by followingestablished procedures but do not take ownership of or troubleshoot enterprisedeployment failures, which are escalated to Level 2 engineers when necessary.Active Directory & Identity Management:resets, account unlocks, and adding users to existing groups. Level 1 deskside engineersperform these routine tasks but do not engage in more complex account management ortroubleshooting, which is escalated to Level 2 engineers as required.complex Active Directory problems.enterprise software issues.2Classified as ConfidentialNetwork & Connectivity Support:simple connectivity issues.Wi-Fi analyser).Certifications:Management, Service Requests, and spare/buffer stock management.Competency Requirements:Languages:The Desktop Engineer must demonstrate B2-level proficiency in both English and the relevantlocal language, as certified by the Common European Framework of Reference for Languages(CEFR), to ensure effective communication with end users and stakeholders. Higher proficiencylevels, including mastery or native fluency, may warrant a rate adjustment
- Experience to follow instructions for installing and troubleshooting desktop applications.
- Skilled in desk-side support and PC break/fix, with basic administration of Windows
- Assist with anti-spyware and anti-virus software, including troubleshooting installation
- Basic support for iOS/Android tablets, assisting with configuration and troubleshooting.
- Assist with software and operating system deployments using tools such as MSCM,
- Assist with basic user account management tasks in Active Directory, including password
- Assist with access permissions and escalate issues as needed to senior teams for
- Level 1 deskside engineers are not expected to troubleshoot complex security, firewall, or
- Basic knowledge of enterprise LAN and WAN setups, with the ability to troubleshoot
- Familiarity with TCP/IP, DNS, DHCP, VPN, and RDP.
- Basic wireless network troubleshooting, including using diagnostic tools (ping, ipconfig,
- CompTIA A+ or equivalent entry-level IT certification (or acquired during employment).
- Basic awareness of ITIL processes, including Incident, Change, and Problem
- Customer site-specific certification may be introduced during induction.
- Strong written and oral communication skills with clients and management.
- Excellent people skills for effective interaction with users and teams.
- Ability to meet deadlines and manage tasks efficiently.
- Strong deductive reasoning skills for troubleshooting issues.
- Capability to work independently with minimal supervision.
- Support of computer networks, as directed by senior technicians or service desk support.
- Proficient in ticket handling, adhering to client requirements.
Job Type: Full-time
Pay: €160.00 - €180.00 per day