Job ID: 3206382 | Q-Express Documents Transport
Responsibilities
* Support overall daily management of operational duties, deputizing for the Operations Manager as needed.
* Prioritize and continually improve safety at the delivery station, supervising logistics assistants, coordinators and delivery associates to ensure deliveries meet and exceed operational KPIs.
* Monitor coordinator and associate performance and coach them as needed; partner with supporting departments to improve logistics processes and operations; communicate with delivery service providers to raise quality expectations.
* Interview candidates for associate roles.
* Brief and monitor the workload of all drivers and associates, maintain meticulous records of administrative tasks, measure and monitor workflows and daily metrics; assist the Operations Manager with tracking, trending and reporting on site performance.
* Train and mentor new associates, ensuring they have the knowledge needed to carry out their tasks; resolve process‑related issues as required.
* Be flexible to work different shifts and overtime when needed.
* Collaborate with the Operations Manager to adequately resource the function: training needs, absence and performance management, coaching, continuous monitoring of department productivity, and more.
Basic Qualifications
* Experience managing teams
* Experience with planning, performance metrics, and process improvement
Preferred Qualifications
* Experience in logistics
* Experience with data analysis
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